Your purchase of services comes with a 30 day 100% money back guarantee. Software purchased cannot be refunded due to licensing restrictions. If you are not satisfied with the services and/or products delivered, contact us directly to resolve this promptly. Send an email to support@vortexsolutions.net or call 877-478-4911 for prompt attention including:


1. Complete name


2. Phone number


3. Date of purchase


4. Invoice Number


Our resolution team will then work with you directly to resolve any issues including obtaining valuable feedback so we can improve our services and then process a refund as appropriate.


Requests made after 30 days will be handled on a case by case and prorated basis.


If you are issued a refund, it should appear on your credit card/bank transactional history within 72 hours upon us processing. After receiving your refund we reserve the right to disable software product keys, vouchers and/or serial numbers issued for the refunded products.


Acceptance of this Refund Policy:


It is your responsibility to familiarize yourself with this refund policy. By placing an order YOU agree to have read this refund policy and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

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refund policy

To learn more about all that Vortex IT Solutions can do for you, please contact us at your convenience. A member of our team will discuss your needs, and then discuss in plain language exactly how Vortex IT Solutions can make things happen for you